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Reservation, Cancellation & Modification Policy

SB Premier Transportation

By booking service with SB Premier Transportation, you agree to the following terms regarding deposits, payments, cancellations, and itinerary modifications.

1. Deposits & Final Payments

  • Reservation Deposit: A 25% deposit is required at the time of booking to securely lock in your vehicle, date, and chauffeur.

  • Final Balance: The remaining 75% balance will be automatically processed and charged to the card on file exactly 14 days prior to your scheduled departure date.

  • Last-Minute Bookings: For any reservations placed within 14 days of the scheduled service, the full 100% balance is due and will be processed immediately upon booking.

2. Cancellation Schedule & Refund Tiers

Should you need to cancel your reservation, refunds, credits, and forfeitures are strictly determined by how close the cancellation is to your scheduled departure time:

TimelinePolicy & Financial Terms

Time of Booking up to 14 Days PriorYour 25% deposit is retained and issued back to you as a future ride credit. This credit has no expiration date but is subject to vehicle availability and active rates at the time of the new booking.

14 Days Prior down to 7 Days PriorThe 25% deposit is entirely non-refundable. The remaining 75% balance will be refunded to your original payment method, minus a 5% credit card processing fee.

7 Days Prior down to 48 Hours PriorThe 25% deposit is entirely non-refundable. The remaining 75% balance will be issued to you as a future ride credit. This credit has no expiration date but is subject to vehicle availability and active rates at the time of the new booking.

Within 48 Hours of ServiceThe reservation is 100% non-refundable. The entire fare is forfeited, and no ride credits or refunds will be issued.

3. Trip Modifications & Itinerary Updates

We understand that travel plans change. If you need to modify your itinerary—such as changing pickup times, routes, dates, or upgrading your vehicle type—please note the following:

  • All modification requests must be submitted at least 24 hours prior to the scheduled pickup time.

  • While we make every reasonable effort to accommodate last-minute adjustments, all modifications are subject to vehicle/chauffeur availability and may result in an updated rate structure.

⚖️ Extreme Circumstances Exception: We recognize that true emergencies and completely unforeseen crises do happen. In these rare events, SB Premier Transportation will prioritize itinerary modifications over outright cancellations (provided availability exists). Our team will do everything within our operational power to work with you and find a fair, reasonable solution.

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